24/7 WordPress Management Services

Our WordPress
Website Management Services
are all you need to help your website thrive

Marketing By Ali offers 24/7 website management and maintenance services and white-label support services to freelancers, businesses, and/or website owners and agencies alike.
Our website maintenance experts work round-the-clock to ensure the smooth functioning of your website.
WordPress Management Services

WHAT WE OFFER

We understand how important your website and its smooth management are to you. Partnering up with a dedicated team of Web Maintenance experts can provide you with the best and the most crucial Premium WordPress support services that your website needs the most.

  • Speed optimization

    With the help of our Speed Engineers, you will be able to acquire the ideal loading time of fewer than 2 seconds.

    Image Optimization
    CSS and Minify Javascript
    Leveraging Browser Caching
    Enabling Compression
    Reduction in Server Response Time
    Removal of Query Strings
    Mobile Experience Optimization
    Combining Requests
    Lazy Loading Images
    Inline Critical CSS
    Provision of CDN Support
    Render-Blocking Resources

  • Advanced Website Support

    Websites with multilingual, eCommerce, staging, membership, or advanced functionalities are provided with advanced website support services since the basic support and maintenance functions are not enough to meet their advanced level of maintenance and support requirements.

  • Complete Management of Security

    We ensure the security of your website to be as close to 100% as humanly possible by conducting regular security checks on your website and taking special precautionary measures for immediate notification of suspicious activities if any.

  • Performing Malware Scans

    It can be quite tricky to detect malware on your website since they are capable of staying hidden under the radar for months. You might not even be able to detect them without having specific software to detect their presence. Hence, you must be vigilant and perform regular malware scans to detect any malware threats or vulnerabilities. However, our special Security Check will do it all on your behalf.

  • Removing Malware Threats

    Bad things can happen to good people. The same goes for websites. Even the best of them can fall prey to malware threats. Under such circumstances, not only will we help you clean up or save your website, should it be hacked, but also ensure its security against any future threats as well.

  • Backups of Database and Core Files

    Core files and databases are the life force of any website. Losing them is completely out of question. Hence, we will be taking snapshots of your database and website every day and then save them at several, secured off-site locations to avoid any potential loss of data due to any future mishaps.

  • The One-Click Recovery Button

    Information is one of the most precious treasures in the world. Especially when it comes to businesses and websites, a loss of information could make or break them. This is why keeping a backup of your website is no longer just an item to check off your to-do list. It is an absolute necessity. The people here at Marketing By Ali are well aware of this fact. Hence, we will help you create multiple backups of your website each one of which could easily be restored with a single click of a button.

  • Updating Themes, Plugins, and Other Core Files

    Your website will be updated within minutes of the security updates being released. This will keep your website safe from any unwanted breaches or threats from malware and hackers, etc.

  • Provision of Emergency Support

    Since our management team works round-the-clock, we will be checking your website at least 1,440 per day, and should your website be down, we will take immediate action to resolve the issue and make sure that it is resolved as soon as possible.

  • Active Monitoring Of the Website

    Not only do we keep track of all the activities including File changes and uploads but also get immediately notified of suspicious activities, if any. Our automated website monitoring tools keep a close eye on your website’s performance throughout the day. In addition to this, our team of WordPress Engineers works 24/7 to resolve any issues that may arise in the shortest amount of time possible.

  • Optimized WordPress Hosting

    The secret to keeping your website online and performing at the optimum level is having a top-quality hosting service. Make sure that your website is not running on a shared hosting server because that is never a good idea no matter how economical the cost is. The amount of dollars saved on a shared hosting server is not worth the risk of the damage your website could suffer. The monthly fee for the Pro Plan of Marketing By Ali is inclusive of our enterprise-level WordPress Hosting Services.

Three simple steps to setup WordPress Management with Marketing By Ali.

Getting your WordPress website professionally managed by Marketing By Ali is quite easy. You simply need to take the following steps.
1.

Sign up for a plan that is the most relevant to your business’ specific needs.

Pick a maintenance plan that does not only suit the specific management and maintenance needs of your business but also falls within your budget range. Fortunately, we have pricing plans to meet both the maintenance and the budget limitations for businesses and agencies of all shapes and sizes.

2.

Use our secure web portal for submitting your website credentials.

Once you have made the payment for your chosen plan, you will be contacted by a member of our team through our secure ticket system and, within just a few hours, our management tools will have been installed on your WordPress website.

3.

With us working on your website, you can focus on other matters of your business:

We will be handling all the issues related to plugin/software updates, security scans, and performance scans, etc. Moreover, you can use our support system to submit any WordPress queries or complaints at any time of the day or night. Our team works around the clock to resolve any issues that may arise from time. Our experts will resolve any issues or bugs reported within a single business day or notify you, should the issue be more complicated and time-consuming.

What Type Of WordPress Web Maintenance Do You Need?

  • White-Label Support and Maintenance Services for your WordPress Website 24/7

    Get premium website support services for the entirety of your client base without having to manage or hire a support team or to handle all the technical support functions on your own. Our Complete Website Management and Ongoing Care plans are specifically designed to meet the web management needs of freelancers and agencies regardless of their size or scale. Let’s take a look at three of the best features of our services:

    • ✓  Completely White-Label WordPress Support

    We will be making use of an email address provided by you and every one of our emails to you, or to your clients on behalf of you, will include both your logo and your name in the signature located at the bottom of the email. We suggest that you provide us with an email created per our recommended format ([email protected]).

    • ✓  Access to White-Label Dashboard

    Transparency and communication are two of the most critical elements of a relationship regardless of whether it’s a personal relationship or business cooperation. Especially when it comes to trusting another party with access to your life’s work, i.e., your website and potential clients, it’s not an easy feat to accomplish. Therefore, we strive to ensure complete transparency concerning our team’s work and responses to your clients as well as their respective tickets. We will make it a point to provide you with complete access to your very own white-label dashboard and inbox so that you keep an eye on things.

    • ✓  Receipt of White-Label Reports

    Once you sign up for our white-label support services, we will be sending regular monthly reports of all the updates made to your or your clients’ website (s) throughout the month. The reports could either be sent to you or your client through your white-label email address.

  • The Best website management services for startups, small-scale business, and website owners

    Our special team of WordPress Engineers is dedicated to providing our clients with the best website management, maintenance, and support services possible. Our experts work day and night to keep your WordPress website up and running without any accidental or unwanted setbacks. Compared to the quality of the services we offer, the fee charged against these services is nothing. Our WordPress website management and maintenance services are not only affordable but also worth every penny spent.

WordPress Management Services Packages

Starter

$9.99Monthly
$9.99Monthly
  • WordPress Setup
  • Weekly plugin, theme & core file updates
  • Weekly Cloud Backups
  • 24/7 uptime monitoring
  • 30 Mins Content Management Per Month
  • Theme Installation
  • Demo Content Import & Setup
  • Essential Plugins Installation
  • Theme Customization (logo, colors)
  • Security optimization
  • Image Optimization
  • Lazy Loading
  • Enabling Website Page Caching
  • HTML, CSS & JS Minification
  • Fix The SSL Connection Error
  • Daily database cleanup for waste & spam
  • Emergency support
  • Malware Removal
  • Hosting Migration
  • Google PageSpeed Boost
  • Google Analytics Config
  • Google Search Console Config
  • cloudflare set up
  • Premium hosting

Basic

$19.99Monthly
$19.99Monthly
  • WordPress Setup
  • Weekly plugin, theme & core file updates
  • Weekly Cloud Backups
  • 24/7 uptime monitoring
  • 60 Mins Content Management Per Month
  • Theme Installation
  • Demo Content Import & Setup
  • Essential Plugins Installation
  • Theme Customization (logo, colors)
  • Security optimization
  • Image Optimization
  • Lazy Loading
  • Enabling Website Page Caching
  • HTML, CSS & JS Minification
  • Fix The SSL Connection Error
  • Daily database cleanup for waste & spam
  • Emergency support
  • Malware Removal
  • Hosting Migration
  • Google PageSpeed Boost
  • Google Analytics Config
  • Google Search Console Config
  • cloudflare set up
  • Premium hosting

Professional

$39.99Monthly
$39.99Monthly
  • WordPress Setup
  • Weekly plugin, theme & core file updates
  • Daily Cloud Backups
  • 24/7 uptime monitoring
  • 90 Mins Content Management Per Month
  • Theme Installation
  • Demo Content Import & Setup
  • Essential Plugins Installation
  • Theme Customization (logo, colors)
  • Security optimization
  • Image Optimization
  • Lazy Loading
  • Enabling Website Page Caching
  • HTML, CSS & JS Minification
  • Fix The SSL Connection Error
  • Daily database cleanup for waste & spam
  • Emergency support
  • Malware Removal
  • Hosting Migration
  • Google PageSpeed Boost
  • Google Analytics Config
  • Google Search Console Config
  • cloudflare set up
  • Premium hosting

Premium

$59.99Monthly
$59.99Monthly
  • WordPress Setup
  • Weekly plugin, theme & core file updates
  • Daily Cloud Backups
  • 24/7 uptime monitoring
  • 240 Mins Content Management Per Month
  • Theme Installation
  • Demo Content Import & Setup
  • Essential Plugins Installation
  • Theme Customization (logo, colors)
  • Security optimization
  • Image Optimization
  • Lazy Loading
  • Enabling Website Page Caching
  • HTML, CSS & JS Minification
  • Fix The SSL Connection Error
  • Daily database cleanup for waste & spam
  • Emergency support
  • Malware Removal
  • Hosting Migration
  • Google PageSpeed Boost
  • Google Analytics Config
  • Google Search Console Config
  • cloudflare set up
  • Premium hosting

FAQ:

Do I need to have a specific hosting provider?

Not at all! Your choice of a hosting provider is irrelevant to our service. We can work on any website regardless of its hosting provider.

We are well-acquainted with the existence of the financial limitations of people as well as the variety and uniqueness of the support needs of different websites.  We are also well aware that people have limited budgets for meeting the needs of their websites.

Even so, we may not be able to provide you with your desired level of security and speed if your website is running on a shared hosting provider.

However, if you are interested, we do offer a very impressive Cpanel hosting service for WordPress websites that you could get upgraded to.

How do I get on board?

After signing up for the plan that is the most suited to your website’s specific set of management and maintenance needs, we will contact you through a welcome email sent to the email address provided by you. The email will contain instructions to guide you through the process of sharing your login credentials in the safest way possible.

After receiving the login details of both your hosting provider and your WordPress dashboard, our team of experts will come into action immediately and get your subscription plan fully implemented within the next 24 to 48 hours. This is inclusive of a checklist consisting of more than 200 items for the complete optimization of your website.

Because we will be going all the way in terms of the optimization for your plugins, themes, and core files, it could take us, at least, a week to work on speed advancements. We are fully committed to keeping your website safe and running which is why we are extremely careful of every step we take; trying our level best to avoid any accidental mishaps, such as website downtime. Hence, to ensure the accuracy of our performance, we prefer to be patient and perform our tasks with the utmost care and attention rather than being hasty and running the risk of causing potential damage to your website.

Moreover, rest assured that you will get regular updates via email. We strive to be transparent with our clients regarding the projects we share, how we do things, and the results we achieve. Hence, we will be reporting all the actions we take on your website, the issues we resolve, or the issues we face, to you as we work through it all.

I happen to have multiple websites (more than two) that require expert management and maintenance services. Can you help me out?

Yes. Definitely! It does not matter how many websites you have, we can help you run all of them.

Our web management packages cover one WordPress installation, subdomain, domain, or website per package. Whether you have multiple sites running as subdomains of a single website (where one website is registered with domain.com while the others are registered with subdomain.domain.com) or as separate websites (where every website is registered with domain.com), they are considered to be separate from one another and their management needs cannot be covered in a single website management plan. This means that you will need to subscribe to a separate management plan for each site, i.e., separate web management plans meant to meet the specific management needs of the said websites whether or not they are subdomains of a single website.

Are phone support services available?

Our pricing structure has been designed to accommodate and be affordable to all of our clients regardless of their financial position, i.e., there are no hidden or extra charges; you only pay for the services you get and considering the global nature of our team of experts,  it seems only reasonable to offer support services through LiveChat and email.

Although phone support services are not available here at Marketing By Ali, we do believe in prioritizing customer satisfaction above all else. Hence, not only do we have super-fast, friendly, and effective live chat and email support, our customer support representatives (CSR) are also highly trained, efficient in what they do, and very cooperative.

How long does it usually take for you to resolve an issue or respond to a query?

Questions regarding the standard response and resolution are two of the most frequently asked questions at Marketing By Ali. To be honest, it is mainly dependent on the ticket. Let us explain how the process goes:

1. We respond through email within the first 2 to 6 hours. The response email starts with the confirmation that the ticket regarding your complaint or query has been received and opened by our team and that we are currently in the process of assessing the complexity of the issue. It concludes with a promise that we will get back to you once the issue has been resolved.

2. A resolution email will be sent to you within the next 24 to 48 hours containing the changes made by our team on the ticket.

In the case of a complex ticket requiring more time for a resolution than the standard 48-hour window, you will be notified immediately about the possible delay because, when it comes to response and resolution periods, communication is of the utmost importance.

Do your services include the detection and removal of malware?

Malware can be considered as one of the most critical threats to a website’s survival. Fortunately, subscribing to our Pro Plan or any other plan higher than the Pro Plan entitles you to get malware detection and removal services added to your plan.

Your website will first be scanned by our special team of WordPress experts for the detection and removal of malware and such other threats. Our experts will also assess the website for vulnerable areas, should there be any, like out of date themes and plugins that could be vulnerable to unwanted threats.

Once our team has removed the detected malware from your website, it will then build a security setup to provide an added layer of protection to your website against such threats in the future.

How will you monitor my website (s) 24/7?

Our team of experts uses several automated tools to monitor and assess your websites’ status. These automated tools are programmed to ping your website every minute of the day. These per-minute pings are meant to assess your website and prevent it from giving any 400/500 errors.

Can my website’s loading speed be guaranteed to be less than two seconds after I subscribe to your care plan?

Although we are striving to reach a loading speed of less than a single second, we would never promise you something we weren’t confident about. We take website loading speeds seriously. Anyone making such claims about accelerated website loading speed is only interested in making a quick sale. Such people are only concerned with the payment you make and not in fulfilling their end of the deal.

All websites are unique in terms of their structure, nature, and management needs; hence, claiming to reach a loading time of fewer than 2 seconds for every website is close to impossible. For instance, if a website is running along with up to 20,000 other websites, on a shared hosting service, and has, at least, 20 Google Ads bringing in content from external sources, is bound to have an extremely slow loading speed.

However, if you’d like an honest piece of advice, our speed engineers would recommend that you make it a point to get a suitable and reliable hosting provider for your website. Moreover, you must strive to maintain a healthy balance between modest techniques for speed optimization and the website’s needs for growth and marketing. Following these two suggestions alone will be enough to help you acquire a website loading speed of fewer than two seconds.

Are the one-time services for speed optimization included in the management plans offered by Marketing By Ali?

Marketing By Ali does offer speed optimization services but only to those clients who are interested in accelerating their website’s loading speed and maintaining that speed level in the future as well.

One-time speed optimization is more like the easy way out instead of making a long-term commitment. It may help you boost your website’s loading speed for now but this boost is going to wear off, sooner or later. When that happens, your website is going to need another speed boost.

Explain why you’re offering weekly updates for plugins and themes instead of updating them daily.

Here is why we are offering weekly plugin and theme updates.

✓  Most of the time, the plugin updates released by the developer contain some bugs. Getting them updated as soon as the updates are released could put your website at risk. Updating these plugins less frequently not only protects your website but also lets the developer take care of any bugs discovered after the launch so that your website can have a bug-free plugin update later.

✓  Updating plugins and themes in batches is not only an easier and more efficient approach but also less exhausting. Batched updates make it easier to perform manual reviews which, in turn, result in lower chances of any unwanted or accidental mishaps happening to your website.

✓  Weekends are the best time for us to update everything since there usually isn’t much traffic on the website. This results in a safe-to-browse environment and lesser chances of your visitors facing any issues.

Especially when it comes to updating major plugins like WooCommerce, we will be even slower in making the updates which is an exceptional measure we are willing to take so that your website can continue to run smoothly without experiencing any misadventures.

Do we have to sign up for the yearly maintenance plan from the very beginning or do we have the option to start with a monthly maintenance plan and then upgrade?

Of Course not! Here at Marketing By Ali, we always recommend our clients to start with a simple monthly plan to get an idea of how things work here, how we deal with problems that may arise from time to time, and the quality of services we offer. We understand the importance of your website and the amount of courage and trust it would take for you to hand it over to someone else. We strive to earn and be worthy of that trust. Our main priority is not to get a contract signed with you but to build a strong and healthy business relationship based on mutual trust and respect.

 

We have confidence in our capabilities and we believe that after working with us for a while and assessing our capabilities on your own, you will be ready to take the next step and upgrade to a yearly plan that offers a discounted price rate. You can upgrade your plan whenever you are ready. You can either contact us through LiveChat or send in an email regarding the update and we will do it right away. It’s as simple as that.

White-Label Support Services

How do the white-label WordPress support services work?

Our white-label website management services are unique and effective in certain aspects.

✓  We will be using one of the @youragency email addresses to handle any requests received from your clients by connecting the said email address to our help desk.

✓  Both the logo as well as the name of your team will be included as a signature in every email we’d send.

✓  You will receive monthly white-label reports from us or we could send them directly to your clients through your white-label email address. The white-label reports will help keep you or your clients in the loop regarding the latest speed optimization measures, security scans, and other such updates made to the website.

Will I be given access to check out my clients’ tickets?

Yes, of course! Not only you but whoever (interested parties only) wishes to take a look will be provided with complete access to your WordPress dashboard as well as your white-label inbox. In other words, we will provide you with complete transparency regarding our interactions with your clients and their tickets.

We understand that trusting someone with something as important as your website and your potential clients is not easy which is why keeping an eye on how we offer white-label support can not only put all your worries to rest but also strengthen your faith in our capabilities. Furthermore, if you are interested in finding out the kind of work we have done on a client’s website before you call or email them, you just have to log in and take a look at the ticket history of that client.

Tell me more about the monthly payment process.

The payment process is quite simple, i.e., you get paid by your clients for your white-label support plans, and then, we get paid by you. To keep the white-label aspect of the support services we provide, our payment process is quite simple, well-defined, and separate.

We will be sending you invoices for our services every month. The invoice will consist of a complete list of the websites with active white-label plans along with a short description of the type or name of the plans the said websites are on. This will give you a clear idea of which website is on what plan.

How many of my websites can be covered in a single plan?

A single plan covers a single website. Every website that we undertake to manage needs to have a separate plan suitable to meet the specific set of management and maintenance needs of the said website.

Emergency Help for Hacked WordPress Sites