Our WordPress
Website Management Services
are all you need to help your website thrive
Our website maintenance experts work round-the-clock to ensure the smooth functioning of your website.
WHAT WE OFFER
We understand how important your website and its smooth management are to you. Partnering up with a dedicated team of Web Maintenance experts can provide you with the best and the most crucial Premium WordPress support services that your website needs the most.
Speed Optimization
With the help of our Speed Engineers, you will be able to acquire the ideal loading time of fewer than 2 seconds.
✓ Image Optimization
✓ CSS and Minify Javascript
✓ Leveraging Browser Caching
✓ Enabling Compression
✓ Reduction in Server Response Time
✓ Removal of Query Strings
✓ Mobile Experience Optimization
✓ Combining Requests
✓ Lazy Loading Images
✓ Inline Critical CSS
✓ Provision of CDN Support
✓ Render-Blocking Resources
Advanced Website Support
Websites with multilingual, eCommerce, staging, membership, or advanced functionalities are provided with advanced website support services since the basic support and maintenance functions are not enough to meet their advanced level of maintenance and support requirements.
Complete Management of Security
We ensure the security of your website to be as close to 100% as humanly possible by conducting regular security checks on your website and taking special precautionary measures for immediate notification of suspicious activities if any.
Performing Malware Scans
It can be quite tricky to detect malware on your website since they are capable of staying hidden under the radar for months. You might not even be able to detect them without having specific software to detect their presence. Hence, you must be vigilant and perform regular malware scans to detect any malware threats or vulnerabilities. However, our special Security Check will do it all on your behalf.
Removing Malware Threats
Bad things can happen to good people. The same goes for websites. Even the best of them can fall prey to malware threats. Under such circumstances, not only will we help you clean up or save your website, should it be hacked, but also ensure its security against any future threats as well.
Backups of Database and Core Files
Core files and databases are the life force of any website. Losing them is completely out of question. Hence, we will be taking snapshots of your database and website every day and then save them at several, secured off-site locations to avoid any potential loss of data due to any future mishaps.
The One-Click Recovery Button
Information is one of the most precious treasures in the world. Especially when it comes to businesses and websites, a loss of information could make or break them. This is why keeping a backup of your website is no longer just an item to check off your to-do list. It is an absolute necessity. The people here at Marketing By Ali are well aware of this fact. Hence, we will help you create multiple backups of your website each one of which could easily be restored with a single click of a button.
Updating Themes, Plugins, and Other Core Files
Your website will be updated within minutes of the security updates being released. This will keep your website safe from any unwanted breaches or threats from malware and hackers, etc.
Provision of Emergency Support
Since our management team works round-the-clock, we will be checking your website at least 1,440 per day, and should your website be down, we will take immediate action to resolve the issue and make sure that it is resolved as soon as possible.
Active Monitoring Of the Website
Not only do we keep track of all the activities including File changes and uploads but also get immediately notified of suspicious activities, if any. Our automated website monitoring tools keep a close eye on your website’s performance throughout the day. In addition to this, our team of WordPress Engineers works 24/7 to resolve any issues that may arise in the shortest amount of time possible.
Optimized WordPress Hosting
The secret to keeping your website online and performing at the optimum level is having a top-quality hosting service. Make sure that your website is not running on a shared hosting server because that is never a good idea no matter how economical the cost is. The amount of dollars saved on a shared hosting server is not worth the risk of the damage your website could suffer. The monthly fee for the Pro Plan of Marketing By Ali is inclusive of our enterprise-level WordPress Hosting Services.
Three simple steps to setup WordPress Management with Marketing By Ali.
White-label WordPress support and maintenance
White-Label Support and Maintenance Services for your WordPress Website 24/7
Get premium website support services for the entirety of your client base without having to manage or hire a support team or to handle all the technical support functions on your own. Our Complete Website Management and Ongoing Care plans are specifically designed to meet the web management needs of freelancers and agencies regardless of their size or scale. Let’s take a look at three of the best features of our services:
✓ Completely White-Label WordPress Support
We will be making use of an email address provided by you and every one of our emails to you, or to your clients on behalf of you, will include both your logo and your name in the signature located at the bottom of the email. We suggest that you provide us with an email created per our recommended format ([email protected]).
✓ Access to White-Label Dashboard
Transparency and communication are two of the most critical elements of a relationship regardless of whether it’s a personal relationship or business cooperation. Especially when it comes to trusting another party with access to your life’s work, i.e., your website and potential clients, it’s not an easy feat to accomplish. Therefore, we strive to ensure complete transparency concerning our team’s work and responses to your clients as well as their respective tickets. We will make it a point to provide you with complete access to your very own white-label dashboard and inbox so that you keep an eye on things.
✓ Receipt of White-Label Reports
Once you sign up for our white-label support services, we will be sending regular monthly reports of all the updates made to your or your clients’ website (s) throughout the month. The reports could either be sent to you or your client through your white-label email address.
The Best website management services for startups, small-scale business, and website owners
Our special team of WordPress Engineers is dedicated to providing our clients with the best website management, maintenance, and support services possible. Our experts work day and night to keep your WordPress website up and running without any accidental or unwanted setbacks. Compared to the quality of the services we offer, the fee charged against these services is nothing. Our WordPress website management and maintenance services are not only affordable but also worth every penny spent.
Certifications & Awards
Endorsements
WordPress Management Services Packages
Starter
- WordPress Setup
- Weekly plugin, theme & core file updates
- Weekly Cloud Backups
- 24/7 uptime monitoring
Basic
- Everything in Starter +
- Theme Installation
- Demo Content Import & Setup
- Essential Plugins Installation
- Security optimization
Professional
- Everything in Basic +
- Image Optimization
- Lazy Loading
- Enabling Website Page Caching
- HTML, CSS & JS Minification
- Fix The SSL Connection Error
- Daily database cleanup for waste & spam
Premium
- Everything in Professional +
- Emergency support
- Malware Removal
- Hosting Migration
- Google PageSpeed Boost
- Google Analytics Config
- Google Search Console Config
- cloudflare set up
- Premium hosting
FAQ
Do I need to have a specific hosting provider?
We are well-acquainted with the existence of the financial limitations of people as well as the variety and uniqueness of the support needs of different websites. We are also well aware that people have limited budgets for meeting the needs of their websites.
Even so, we may not be able to provide you with your desired level of security and speed if your website is running on a shared hosting provider.
However, if you are interested, we do offer a very impressive Cpanel hosting service for WordPress websites that you could get upgraded to.
How do I get on board?
After receiving the login details of both your hosting provider and your WordPress dashboard, our team of experts will come into action immediately and get your subscription plan fully implemented within the next 24 to 48 hours. This is inclusive of a checklist consisting of more than 200 items for the complete optimization of your website.
Because we will be going all the way in terms of the optimization for your plugins, themes, and core files, it could take us, at least, a week to work on speed advancements. We are fully committed to keeping your website safe and running which is why we are extremely careful of every step we take; trying our level best to avoid any accidental mishaps, such as website downtime. Hence, to ensure the accuracy of our performance, we prefer to be patient and perform our tasks with the utmost care and attention rather than being hasty and running the risk of causing potential damage to your website.
Moreover, rest assured that you will get regular updates via email. We strive to be transparent with our clients regarding the projects we share, how we do things, and the results we achieve. Hence, we will be reporting all the actions we take on your website, the issues we resolve, or the issues we face, to you as we work through it all.
I happen to have multiple websites (more than two) that require expert management and maintenance services. Can you help me out?
Our web management packages cover one WordPress installation, subdomain, domain, or website per package. Whether you have multiple sites running as subdomains of a single website (where one website is registered with domain.com while the others are registered with subdomain.domain.com) or as separate websites (where every website is registered with domain.com), they are considered to be separate from one another and their management needs cannot be covered in a single website management plan. This means that you will need to subscribe to a separate management plan for each site, i.e., separate web management plans meant to meet the specific management needs of the said websites whether or not they are subdomains of a single website.
Are phone support services available?
Although phone support services are not available here at Marketing By Ali, we do believe in prioritizing customer satisfaction above all else. Hence, not only do we have super-fast, friendly, and effective live chat and email support, our customer support representatives (CSR) are also highly trained, efficient in what they do, and very cooperative.
How long does it usually take for you to resolve an issue or respond to a query?
1. We respond through email within the first 2 to 6 hours. The response email starts with the confirmation that the ticket regarding your complaint or query has been received and opened by our team and that we are currently in the process of assessing the complexity of the issue. It concludes with a promise that we will get back to you once the issue has been resolved.
2. A resolution email will be sent to you within the next 24 to 48 hours containing the changes made by our team on the ticket.
In the case of a complex ticket requiring more time for a resolution than the standard 48-hour window, you will be notified immediately about the possible delay because, when it comes to response and resolution periods, communication is of the utmost importance.
Do your services include the detection and removal of malware?
Your website will first be scanned by our special team of WordPress experts for the detection and removal of malware and such other threats. Our experts will also assess the website for vulnerable areas, should there be any, like out of date themes and plugins that could be vulnerable to unwanted threats.
Once our team has removed the detected malware from your website, it will then build a security setup to provide an added layer of protection to your website against such threats in the future.
How will you monitor my website (s) 24/7?
Can my website’s loading speed be guaranteed to be less than two seconds after I subscribe to your care plan?
All websites are unique in terms of their structure, nature, and management needs; hence, claiming to reach a loading time of fewer than 2 seconds for every website is close to impossible. For instance, if a website is running along with up to 20,000 other websites, on a shared hosting service, and has, at least, 20 Google Ads bringing in content from external sources, is bound to have an extremely slow loading speed.
However, if you’d like an honest piece of advice, our speed engineers would recommend that you make it a point to get a suitable and reliable hosting provider for your website. Moreover, you must strive to maintain a healthy balance between modest techniques for speed optimization and the website’s needs for growth and marketing. Following these two suggestions alone will be enough to help you acquire a website loading speed of fewer than two seconds.
Are the one-time services for speed optimization included in the management plans offered by Marketing By Ali?
One-time speed optimization is more like the easy way out instead of making a long-term commitment. It may help you boost your website’s loading speed for now but this boost is going to wear off, sooner or later. When that happens, your website is going to need another speed boost.
Explain why you’re offering weekly updates for plugins and themes instead of updating them daily.
✓ Most of the time, the plugin updates released by the developer contain some bugs. Getting them updated as soon as the updates are released could put your website at risk. Updating these plugins less frequently not only protects your website but also lets the developer take care of any bugs discovered after the launch so that your website can have a bug-free plugin update later.
✓ Updating plugins and themes in batches is not only an easier and more efficient approach but also less exhausting. Batched updates make it easier to perform manual reviews which, in turn, result in lower chances of any unwanted or accidental mishaps happening to your website.
✓ Weekends are the best time for us to update everything since there usually isn’t much traffic on the website. This results in a safe-to-browse environment and lesser chances of your visitors facing any issues.
Especially when it comes to updating major plugins like WooCommerce, we will be even slower in making the updates which is an exceptional measure we are willing to take so that your website can continue to run smoothly without experiencing any misadventures.
Do we have to sign up for the yearly maintenance plan from the very beginning or do we have the option to start with a monthly maintenance plan and then upgrade?
We have confidence in our capabilities and we believe that after working with us for a while and assessing our capabilities on your own, you will be ready to take the next step and upgrade to a yearly plan that offers a discounted price rate. You can upgrade your plan whenever you are ready. You can either contact us through LiveChat or send in an email regarding the update and we will do it right away. It’s as simple as that.
White-Label Support Services
How do the white-label WordPress support services work?
✓ We will be using one of the @youragency email addresses to handle any requests received from your clients by connecting the said email address to our help desk.
✓ Both the logo as well as the name of your team will be included as a signature in every email we’d send.
✓ You will receive monthly white-label reports from us or we could send them directly to your clients through your white-label email address. The white-label reports will help keep you or your clients in the loop regarding the latest speed optimization measures, security scans, and other such updates made to the website.
Will I be given access to check out my clients’ tickets?
We understand that trusting someone with something as important as your website and your potential clients is not easy which is why keeping an eye on how we offer white-label support can not only put all your worries to rest but also strengthen your faith in our capabilities. Furthermore, if you are interested in finding out the kind of work we have done on a client’s website before you call or email them, you just have to log in and take a look at the ticket history of that client.
Tell me more about the monthly payment process.
We will be sending you invoices for our services every month. The invoice will consist of a complete list of the websites with active white-label plans along with a short description of the type or name of the plans the said websites are on. This will give you a clear idea of which website is on what plan.
